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Customer testimonials

  • We have been conducting studies with Rogator for several years. The support in all matters is competent, reliable and fast. Overall, the project management was excellent!

     

     

    – Alexandra Lulla, TEBA Kreditbank

  • When setting up our Mövenpick MyTaste community, we received excellent advice and support from Rogator from the very first contact. Thanks to the quick implementation and uncomplicated project management, we were able to go live with our MyTaste panel quickly. Particularly noteworthy is the extremely committed implementation of our wishes by the very sympathetic team. All in all, more than a very good and customer-oriented service, which we are happy to recommend.

     

    – Holger Hampel, Mövenpick Holding AG

  • Quality is when the customer comes back, not the product. And measured against this, Rogator AG delivers at the highest quality level. Here, service, price, performance, support and – last but not least – the always friendly contact persons throughout the company are just right. And that’s why we always enjoy working with Rogator AG.

     

    – Michael Blöcher, enretec GmbH

  • When conducting our online surveys, we always feel that we are in very good hands with Rogator. The implementation of our projects takes place with great commitment and is accompanied by valuable advice from the project management team. We are happy to recommend Rogator to others.

     

     

    – Thomas Schneider, DB Fernverkehr AG

  • What we particularly appreciate about our service provider Rogator is the good support, the pronounced solution orientation as well as the uncomplicated and fast implementation of the project. We enjoy working with Rogator very much.

     

     

    – Simon Kaufhold, Robin Look GmbH

  • The cooperation with Rogator for our internal customer satisfaction survey was flawless. Our study was set up quickly and easily to our complete satisfaction!

     

     

    – Christian Salbach, ProSiebenSat.1 Produktion GmbH

  • Rogator impressed us as a service provider. Both the competence and commitment of its employees have exceeded our expectations.

     

     

    – Ingo Bittner, Hess Natur-Textilien GmbH

    Factsheet Customer Feedback Cover Picture XL

    Factsheet Customer Feedback

    Methodological knowledge and powerful software tools are at your disposal for customer feedback with Rogator. Our factsheet contains all the important information about this and shows you our focus topics.

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    Customer feedback with Rogator

    Through targeted customer research, you can gather important feedback for your products and services. Rogator AG specialises in online surveys. It serves customer feedback as an important data collection tool. Information on the opinions, attitudes and behaviour of potential customers can thus be collected cost-effectively and promptly.

     

    Are you looking for a suitable partner to implement your customer surveys? We can draw on experience from hundreds of projects over the last 20 years and will be happy to advise you on the most suitable approach for your company. No matter whether you are active in the B2B or B2C sector or would like to survey national or international customers, we will be happy to support you with our know-how in these special areas.

    Find out more now for free

    Your advantages in customer feedback with Rogator

    • Individual solutions

      Rogator enables you to carry out your customer feedback project and evaluate the results in a customised manner. For example, we also take over the preparation of a questionnaire tailored to your target group and survey method and the recruitment of suitable participants.

    • Fast & easy

      Thanks to our many years of experience in the field of customer feedback, surveys can be carried out in the shortest possible time. Our in-house software G3Plus supports this with a particularly user-friendly interface.

    • Combined competence

      Rogator combines two essential strengths: In-depth methodological knowledge and powerful software. Our expertise in both areas enables us to offer you a comprehensive full-service performance for successful survey projects in the business area of customer feedback.

    Main topics in customer feedback

     

    Basically, we differentiate our survey projects in the customer feedback departement according to the topics of customer survey, continuous feedback processes, customer panels and service & solutions. Benefit from the expertise and many years of experience of our team. We will be happy to support you in questionnaire development and programming, in participant recruitment and data evaluation.

     

     

    Customer survey

    Customer satisfaction

    Analysis of your customer relationship and relevant key performance indicators.
    Mann an PC
    B2C customer survey

    B2C customers: Measuring customer satisfaction and optimising responses.
    B2B customer survey

    B2B customers: Measuring customer satisfaction and optimising responses.
    International customer survey

    Select the relevant languages for international customer surveys.

    Continuous feedback processes

    Kontinuierlicher Befragungsprozess Person vor PC
    Feedback automation

    Collect customer feedback continuously at different touch points.
    Net Promoter Score ®

    Continuously measure your customers’ satisfaction and willingness to buy again.
    Customer Effort Score

    Measure and optimise customer satisfaction with the CES.

    Customer panels

     

    Personen kommunizieren RogPanel
    Panel setup

    Set up your own customer panel quickly and easily.
    Panel migration

    Transfer existing panel to Rogator simply, quickly and without downtime.
    Panel administration

    Outsourcing of all or selected administrative activities.
    Study study support

    Professional handling and supervision of panel studies.

    Service & Solutions

    In addition to customer feedback, continuous feedback processes and the establishment of customer panels, we also offer consulting and implementation of concept tests, conjoint analyses, price research and heat map tests. We are also an experienced partner for individual market research projects and the pure development and programming of your questionnaire.

    Individual market research

    Development of tailor-made solutions for your survey projects.
    Questionnaire development / programming

    Development and programming of your online survey.
    Concept testing

    Identify optimisation potential already during product development.
    Conjoint analysis and price research

    Determine the best prices and relevant product characteristics.
    Heatmap test

    Determine the attention-grabbing effect and ideal design of image material.

    Survey methods

    In order to make data-based decisions regarding your products, services and processes, different methods for collecting relevant data are available to you.

    Online survey

    Return rates, advantages and disadvantages of online surveys.
    Mobile survey

    Advantages, claims and design tips for mobile surveys.
    Paper-pencil survey

    Fields of application, conception, advantages and disadvantages of handwritten surveys.
    HbbTV surveys

    Take through surveys by using smart-TV: Reasons and implementation advices.
    Hybrid survey

    Advantages, challenges and advices for the take through of a mix of methods.
    Praxis Online-Marktforschung und Mobile Research Buecher

    Publications and literature

    Expertise in the field of online and mobile market research

    Benefit from the knowledge of our experts on various topics in the field of online and mobile market research. In addition to current use cases and practical examples of established and new market research approaches, important basics, opportunities and challenges of the two branches of research will be explained.

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    Contact Software

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    Just leave us a message with your request and we will get in touch with you as soon as possible.

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    Innovative software for your surveys

    Consultation

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    Customer focus

    Our solutions are flexible and customer-orientated

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    Software

    Innovative software for your surveys

    Consultation

    A strong team will take care of your concerns

    Customer focus

    Our solutions are flexible and customer-orientated

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    Contact Employee Feedback

    Do you have any questions about our products and/or services?
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    Software

    Innovative software for your surveys

    Consultation

    A strong team will take care of your concerns

    Customer focus

    Our solutions are flexible and customer-orientated

    Contact — Employee Feedback
    Name
    Name
    First name
    Surname
    Confirmation
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    Do you have any questions about our products and/or services? Just leave us a message with your request and we will get in touch with you as soon as possible.

    Software

    Innovative software for your surveys

    Consultation

    A strong team will take care of your concerns

    Customer focus

    Our solutions are flexible and customer-orientated

    Contact
    Name
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    Tel. 0911 / 8100 550