Factsheet Customer Feedback
Methodological knowledge and powerful software tools are at your disposal for customer feedback with Rogator. Our factsheet contains all the important information about this and shows you our focus topics.
Customer feedback with Rogator
Through targeted customer research, you can gather important feedback for your products and services. Rogator AG specialises in online surveys. It serves customer feedback as an important data collection tool. Information on the opinions, attitudes and behaviour of potential customers can thus be collected cost-effectively and promptly.
Are you looking for a suitable partner to implement your customer surveys? We can draw on experience from hundreds of projects over the last 20 years and will be happy to advise you on the most suitable approach for your company. No matter whether you are active in the B2B or B2C sector or would like to survey national or international customers, we will be happy to support you with our know-how in these special areas.
Your advantages in customer feedback with Rogator
Rogator enables you to carry out your customer feedback project and evaluate the results in a customised manner. For example, we also take over the preparation of a questionnaire tailored to your target group and survey method and the recruitment of suitable participants.
Fast & easy
Thanks to our many years of experience in the field of customer feedback, surveys can be carried out in the shortest possible time. Our in-house software G3Plus supports this with a particularly user-friendly interface.
Rogator combines two essential strengths: In-depth methodological knowledge and powerful software. Our expertise in both areas enables us to offer you a comprehensive full-service performance for successful survey projects in the business area of customer feedback.
We have been conducting studies with Rogator for several years. The support in all matters is competent, reliable and fast. Overall, the project management was excellent!
– Alexandra Lulla, TEBA Kreditbank
When conducting our online surveys, we always feel that we are in very good hands with Rogator. The implementation of our projects takes place with great commitment and is accompanied by valuable advice from the project management team. We are happy to recommend Rogator to others.
– Thomas Schneider, DB Fernverkehr AG
What we particularly appreciate about our service provider Rogator is the good support, the pronounced solution orientation as well as the uncomplicated and fast implementation of the project. We enjoy working with Rogator very much.
– Simon Kaufhold, Robin Look GmbH
The cooperation with Rogator for our internal customer satisfaction survey was flawless. Our study was set up quickly and easily to our complete satisfaction!
– Christian Salbach, ProSiebenSat.1 Produktion GmbH
Rogator impressed us as a service provider. Both the competence and commitment of its employees have exceeded our expectations.
– Ingo Bittner, Hess Natur-Textilien GmbH
Main topics in customer feedback
Basically, we differentiate our survey projects in the customer feedback departement according to the topics of customer survey, continuous feedback processes, customer panels and service & solutions. Benefit from the expertise and many years of experience of our team. We will be happy to support you in questionnaire development and programming, in participant recruitment and data evaluation.
Continuous feedback processes
Service & Solutions
In addition to customer feedback, continuous feedback processes and the establishment of customer panels, we also offer consulting and implementation of concept tests, conjoint analyses, price research and heat map tests. We are also an experienced partner for individual market research projects and the pure development and programming of your questionnaire.
In order to make data-based decisions regarding your products, services and processes, different methods for collecting relevant data are available to you.
Publications and literature
Expertise in the field of online and mobile market research
Benefit from the knowledge of our experts on various topics in the field of online and mobile market research. In addition to current use cases and practical examples of established and new market research approaches, important basics, opportunities and challenges of the two branches of research will be explained.
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