With RogMessenger you have the possibility to send invitations and reminders for your survey project directly and automatically. You can add RogMessenger to your current transactional survey project at any time. Unlike the time-consuming manual sending of invitations, RogMessenger offers you a time-saving and automated alternative.
Various touch points that you define are used as trigger functions. If one of these touchpoints is reached by the customer, such as the purchase of a product, the customer automatically receives a pre-defined e-mail or SMS for the ongoing survey. Grace periods can also be defined, in which survey participants are not invited again within a certain period of time. In addition, a Robinson list can be stored, which contains persons who should not receive an invitation any more.
Your advantages with RogMessenger
Time and cost advantage
Especially for continuous feedback processes, such as Net Promoter Score®, customer or employee surveys, our RogMessenger service simplifies the invitation process for you immensely. Rogator also takes care of the setup and administration of RogMessenger for you. This allows you to focus on your transactional survey project.
Individual configuration options
You can add RogMessenger to your survey project as needed. You can also instruct us to store the various triggers of an e-mail transmission as well as the e-mail templates according to your personal requirements.
Compatible with RogManager and G3plus
RogMessenger allows you to upload survey codes and metadata of your participants directly to RogManager. This ensures that for all automatically invited participants a valid code checks their eligibility to participate in the survey.
How our invitation management works
We offer you various options for selecting our services. You can either choose the RogMessenger or, if required, optionally add our additional service RogMessengerPlus.
In the first step of the automated invitation management your CSV file with all participant addresses is uploaded to our FTP servers. This data is processed independently by RogMessenger regarding Grace Periods, Robinson lists and created access codes.
Afterwards the automated sending of invitations by e-mail and/or SMS is started. The layout of the sent e-mails corresponds to the individually designable mail template that you have stored in advance. As soon as the participants have completed the survey, the results are recorded in RogManager and can be viewed and downloaded there at any time.
RogMessengerPlus offers a customer-specific extension function for RogMessenger and can be set up by us for your project if desired. RogMessengerPlus is an upstream database solution that has the function of checking existing participant data before sending out invitations.
For example, incorrect e-mail addresses are identified, or duplicate and plausibility checks of your Excel lists are carried out during upload. In order to coordinate your invitation waves in terms of time, RogMessengerPlus also has an automated and predefined reminder sending function. Reminders are sent automatically at a time that you specify, provided that no survey results are available for the respective persons.
Process flow at a glance
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Services at a glance
Standardization of the invitation process
Individually definable invitation templates
Individual invitation texts through dynamic placeholders
Multilingual invitation texts possible
Possibility of importing secondary data
FTP interface to your CRM data system
Automatic generation of participation codes and status reports
Setup and administration are handled by Rogator
Rogator advises you individually on the following questions about RogMessenger
When can RogMessenger be set up?
We can set up the RogMessenger at any time - even during an ongoing survey project. You can also add the RogMessengerPlus function if required.
When should I use RogMessengerPlus?
RogMessengerPlus is particularly suitable for complex invitation processes with several surveys and survey waves in different languages and heterogeneous sources for participant data.
What are the costs of RogMessenger?
The RogMessenger is a one-time setup cost, which is calculated according to the time spent. Furthermore, an annual usage fee is charged.
Does RogMessenger has a "Grace Period" function?
Yes, RogMessenger has this function. A "Grace Period" is an invitation after a previously defined period of time. RogMessenger can manage different Grace Periods at the same time.
Can RogMessenger create a "Robinson list"?
Yes, RogMessenger has this function. A Robinson list, is a protection list in which someone can be entered who does not want to receive unsolicited advertising mail. In this case, a person who no longer wishes to participate in surveys.
How easy is it to customize RogMessenger?
We are happy to set up all relevant settings for you on RogMessenger. These can be adjusted at any time.
License models for the use of RogMessenger
We offer our RogMessenger in different license models, so that a suitable model is available for every user and every project. The RogMessenger can optionally be extended by the RogMessengerPlus.
We would be happy to advise you individually on our service package
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