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Internationales Kundenfeedback wird durch verschiedene Länderflaggen dargestellt.ⓘⓧ
International customer feedback

Successfully obtain international

customer feedback

Fuel for your international success

We show you the success factors

Free initial consultation
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Eine Frau zeigt auf einer gläsernen Weltkarte das Land, welches für die Internationales Kundenfeedback ausgewählt wurde.ⓘⓧ
Eine Frau zeigt auf einer gläsernen Weltkarte das Land, welches für die Internationales Kundenfeedback ausgewählt wurde.ⓘⓧ

International customer surveys

It is precisely when your customers are distributed across the globe that you need a reliable partner for your customer survey with extensive experience in managing diverse languages and their cultural adaptations. Equally important is the technical expertise for the implementation of non-Latin alphabets as well as a computer centre that ensures the highest data security standards and worldwide accessibility at all times.

 

The online method allows your customers to make a free choice regarding the language of the questionnaire. The highest possible percentage of participants should be able to participate in their mother tongue, as providing several languages is a form of courtesy and appreciation towards the participants, above all if they are not from the business environment but are consumers. This usually also leads to a higher participation rate and more valid results.

 

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Your advantages of the international customer survey with Rogator

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Translation management

Rogator has an efficient network of translation agencies both for common world languages and more “exotic” variants. Necessary translations for mailings and questionnaires can thus be provided within a few days.

Software language templates

The proven Rogator G3plus survey software currently already about 50 language templates as so-called function texts. If the language you require is not yet included, we can add it within a few days.

High-performance hosting

Rogator AG’s survey servers are located in one of Europe’s most modern data centres in Nuremberg and are connected to all important international Internet nodes via a dedicated high-performance backbone.

Your international customer survey with Rogator

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Geschäftsmann tippt auf Weltkugel für ein internationales Kundenfeedback.ⓘⓧ
Geschäftsmann tippt auf Weltkugel für eine Internationale Kundenbefragung.ⓘⓧ

Selection of relevant languages

Rogator also advises you on the cost aspects of selecting the required language variants. For translations we rely on long-standing service partners. All languages are implemented and intensively tested in the Rogator G3plus software. We would be pleased to coordinate with your international colleagues during the proofreading process.
Mehrere Menschen sind am Smartphone und füllen eine Internationale Kundenbefragung aus.ⓘⓧ
Mehrere Menschen sind am Smartphone und füllen eine Internationale Kundenbefragung aus.ⓘⓧ

Participant Management

For B2C surveys Rogator has access panel partners with international participants. The invitations sent by the panel operators are directly linked to the Rogator platform. In B2B surveys , the client usually provides the contact data, which we process securely in a mailing procedure. Participants are contacted in the desired language and are either taken directly to the respective survey version in the national language or they can select their preferred language on a selection page when the interview starts.

Eine Frau füllt eine Internationale Kundenbefragung am Laptop aus.ⓘⓧ
Eine Frau füllt eine Internationale Kundenbefragung am Laptop aus.ⓘⓧ

Differentiated reporting

The benefit of each survey lies in the application of the results. Either our Premium Dashboard with filter function and detailed rights system is available for this purpose. Or you can receive individual reports for each country, region, product group or business area for transfer. The results reports are usually delivered internationally via our download platform and can also be produced in different languages on request.

 

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Services at a glance

Number: 1.

Kick-off workshop and consulting

 

 

Number: 2.

Support with the recruitment of participants

 

 

Number: 3.

Support for advance communication

 

 

Number: 4.

Development and translation of questionnaires

 

 

Number: 5.

Questionnaire programming

 

 

Number: 6.

Participant invitation and multiple reminders

 

 

Number: 7.

International panel management

 

 

Number: 8.

Evaluation and international reporting

 

 

Factsheet Customer Surveysⓘⓧ
Factsheet Customer Surveysⓘⓧ

Factsheet Customer survey

Measure the satisfaction of your customers with Rogator. The factsheet shows you all important Information and advantages at a glance.

 

Download Factsheet
Intro

Rogator advises you individually on all questions regarding international customer surveys

This depends on your customer structure: Assign a preferred language to each designated participant. A separate language version should then be provided for each language group that reaches a certain proportion of the total sample (e.g. 5 to 10%). Overall, the highest possible proportion of “mother tongue” is to be achieved with the available resources.

Usually, it only makes sense to consider an additional language version if it also makes up a significant proportion of the intended sample. A special situation can arise in the B2B sector when an individual customer is of particular importance to the client’s business and it is essential to obtain their feedback.

This question can hardly be determined reliably. Rogator has experience of many countries and their cultural characteristics. First and foremost, participation depends on the involvement of the invited participants, i.e. essentially on the significance of the client’s product or service in the life or work of a respondent. We guarantee that we will do whatever is necessary to achieve high response rates in each country.

All services provided by Rogator become the property of the Client. In many repeat projects, this leads to significantly lower costs, because especially the survey programming and the translations can of course be reused free of charge. Only new or modified elements need to be translated and programmed into the survey.

Intro

Reasons to trust Rogator

Review:

When conducting our online surveys, we always feel that we are in very good hands with Rogator. The implementation of our projects takes place with great commitment and is accompanied by…

Name: Thomas Schneider Position: DB Fernverkehr AG
Review:

What we particularly appreciate about our service provider Rogator is the good support, the pronounced solution orientation as well as the uncomplicated and fast implementation of the project. We enjoy working…

Name: Simon Kaufhold Position: Robin Look GmbH
Review:

Rogator impressed us as a service provider. Both the competence and commitment of its employees have exceeded our expectations.

Name: Ingo Bittner Position: Hess Natur-Textilien GmbH
International customer surveys

Obtain international customer feedback with Rogator

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