Fast and solutions-orientated support with Rogator
“Everything great in the world happens only because someone does more than he has to” (Albert Einstein)
At Rogator, we see ourselves as service providers in the sense of “serving” and “providing”, so it goes without saying that we always help our customers quickly and in a solutions-orientated manner.
Your benefits from service & support with Rogator
Unlimited free support
At Rogator, you'll experience unlimited and free* support via e-mail and phone during our business hours from Monday to Thursday (8 a.m. to 6 p.m.) and Friday (8 a.m. to 5 p.m.).
Our professional service & support team has a response time of less than one hour. In any case, our experts will take care of your request as quickly as possible.
Methodological and technical support
Rogator provides you with comprehensive advice and support on all your methodological and technical questions from our specialists. We help you not only with the survey creation and panel administration but also with the evaluation and all other questions about our software products and their application.
We are at your disposal quickly and helpfully for the following topics, among others:
- Questions about software application
- Support with questionnaire programming or panel administration
- Realisation of customer wishes in special programming
- Resetting of account settings or setting up of additional accounts
- Review and/or optimisation of questionnaires
- Booking support flat rate or monthly support packages
…and all other questions about our software products and applications.
Live and personal
We are your personal contact – even on the phone. Use our telephone hotline for all requests. With Rogator, you’ll experience support in real time and without delays.
We are here for you quickly, professionally and also by phone, true to the motto “more than you ask for!”
Service & support hotline: 0911 / 8100 555
Rogator advises you individually on the following service & support questions
How much does Rogator support cost?
Nothing! Once you have attended a software training course, support is free of charge. More than you ask for!
How long are the response times?
Usually less than an hour. We are always keen to help you as soon as possible.
Is there also telephone support?
Yes, our support is also available by telephone during our business hours at any time.
Does the scope of support depend on the type of licence?
No, we make no distinctions when it comes to helping our customers.
Service, Support & hosting
Service packages for maximum user convenience
When it comes to sensitive customer and employee data in particular, the topic of hosting is of enormous importance. We offer our customers hosting packages that ensure the highest possible level of data protection. A wide range of services and support can be individually compiled and added to the software licences as required.