Why customer feedback with Rogator?
At Rogator you will experience combined competence. On the basis of your questions, e.g. on brand awareness, advertising impact, products or concepts, we develop a tailor-made solution for your survey project.
Our experts have expertise and distinctive methodological competence that they bring to your project in a meaningful way. Through the complete handling of many studies on various topics and in various industries, we have the expertise to think our way into your research project and develop a suitable solution. Close project coordination and solutions-orientated, scientifically valid procedures are just as much a part of our tools of the trade as appreciative communication and modular calculations for all work phases.
Advantages of the service at a glance
At Rogator you will experience the special combination of technical and methodical competence through our own proven software products and the proven technical expertise of our employees from 20 years of experience and in all questions of customer feedbacks.
Many years of experience
Our experts contribute their many years of experience from the successful handling of numerous online surveys projects for customers from various industries to the support of your project. You too can benefit from this know-how.
Established process flows
On the basis of numerous successfully completed projects, we have developed an established process plan for the implementation of your individual customer feedback projects. We use a top-down approach to determine objectives and offer you various workshops in the individual process phases.
Three steps to the best results
In an iterative process, we work with you to develop the ideal questionnaire and study procedure for your customer feedback project. This is then programmed by our IT experts with the proven Rogator software and implemented in a responsive layout, taking into account your corporate identity. With your industry knowledge and our expertise from 20 years of online feedback, we will jointly develop the ideal study design for your customer feedback project.
We take care of the complete invitation segment of your customers for the survey. Should the study design require a special target group, we will provide you with participants from the leading online access panels. During the field phase we guarantee the smooth running of your study and you have direct access to the real-time statistics of the survey. With us, you receive everything from a single source, without the time-consuming involvement of further service providers and additional interfaces.
Our processes are forward-looking, lean, effective and optimally coordinated, so that Rogator can quickly provide you with reliable results for your customer feedback projects. We consider the evaluation of your study even during the conception and questionnaire development stage and prepare it during the field phase in coordination with you. In all process steps, you can benefit from our experts' many years of experience. The project ends with the study evaluation and presentation of the results by your personal contact.
Rogator advises you individually on all questions regarding the individual customer feedback
In which industries does Rogator conduct research?
Rogator operates across all industries. Our experts have already managed hundreds of customer feedback projects for various industries such as insurance, banking, retail, consumer goods, energy, automotive and mechanical engineering. In addition to large corporations, our customers include numerous medium-sized companies as well as smaller companies, all of which rely on our work and expertise.
What makes a good study?
First and foremost, it is a close examination of our client's goals that makes a good study. A clean methodical implementation, optimised recruitment of participants and intuitive visualisation of the results play also an important role for the implementation of a successful study. We will also be happy to offer you individual advice on this subject.
How much time does a customer feedback study take?
The average project time depends on many different factors. Experience shows a project time of usually 2-8 weeks. We act always as quickly and as professionally as possible to accommodate your individual situation and your individual requirements.
Topic flexibility with Rogator
Our experts will advise you comprehensively both on your individual market research topic and on the choice of one of our focus topics. You too can benefit from our consultants’ many years of experience in your specific market research project. We will be happy to support you selectively in individual project steps, such as questionnaire development, programming or evaluation of your survey, as well as, if you wish, throughout every phase of the entire project. With Rogator you are flexible!
Our focus topics
We often accompany individual market research projects on the following topics:
- Advertising impact measurement
- Brand awareness
- Product testing
- Concept testing
- Price research
- Catalogue appraisals
- Image research
Services at a glance
Project management and hosting
Questionnaire design and mobile optimisation
Recruitment of participants via online access panels
Presentation of results
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