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Measuring customer satisfaction with Rogator

Would you like to quickly and easily gain an analytical overview of your customer relationship and the relevant key performance indicators (KPI)?

 

As a professional market research institute with many years of expertise, Rogator supports you with the collection of customer feedback. Our services include not only the assessment of the initial situation and advice on the feedback process, but also the technical implementation and execution of a customer survey and the preparation of the results. For this, our team of experts draws on extensive methodological knowledge, years of experience and our specially developed software.

Your advantages of a customer survey with Rogator

  • Sound decision making

    You'll always get high-quality results that help you make strategic product, service, and scope decisions and optimise the internal and external processes involved..

  • Increase in corporate success

    By conducting a customer survey with Rogator, you will find out which measures to improve customer satisfaction and loyalty are best for ensuring the long-term success of your company.

  • Positioning vis-à-vis the competition

    The satisfaction and loyalty of your customers is crucial for survival in the market. We will show you how to successfully increase customer satisfaction in order to position yourself effectively against your competitors and differentiate yourself from them.

We support your customer satisfaction study

Find out more now for free!

How can Rogator help you with a customer satisfaction analysis?

As a full-service provider, we offer you the opportunity to receive software and consulting from a single source and thus support you through the entire survey project. This is particularly advantageous if you lack the time, human resources or the expertise required to obtain customer feedback and successfully conduct a customer survey on your issues. For this purpose, we rely on our in-depth methodological knowledge and our in-house, high-performance software.

 

However, we will also be happy to put together an individually tailored service package to suit your survey project. You are free to choose whether you want to use our proven survey software or outsource individual work phases to our team of experts.

Three steps to the best results

  • Conception

    At the kick-off meeting, we clarify all relevant details of the project together and determine the content and the exact procedure with you. Our experts then implement the technical aspects of the survey. After testing and your approval, the survey can start.

  • Field phase

    The surveys run on our high-performance survey servers at the DIN ISO 27001 certified data centre in Nuremberg. Throughout the entire survey period, our real-time monitoring gives you control over the course of the study and the results at all times.

  • Evaluation

    After the field phase, we evaluate the survey data in close consultation with you. We use analysis methods appropriate to the survey objective and study design. We then graphically present all the results for you and summarise the most important aspects with recommendations for action in the form of a report. We are happy to visualise the results for you in an interactive dashboard.

Rogator can advise you individually on the following customer satisfaction questions

We advise you on B2B as well as on B2C matters


B2B

In the B2B sector, Rogator has built up specialist expertise in B2B customer surveys over the past 20 years due to our customer structure and experience in almost all industries. This begins with the consultation on the questionnaire and the communication strategy, continues with the management of numerous languages for major international projects and ends with the precise evaluation with data-based recommendations for action. Rogator also offers further options that are specifically geared to the needs of B2B companies:

  • Transactional measurements using NPS methods
  • Query of competitors in the survey (benchmarks)
  • Contact options for participants for a subsequent, personal feedback discussion with the participant
  • Creation of special analyses and reports, e.g. for individual countries, company divisions, etc.
  • Option to link CRM data relevant for evaluation to the survey


B2C

B2C customer surveys are often carried out with larger samples. This is where Rogator’s expertise in the reliable sending of mass e-mails in combination with a highly available and resilient server infrastructure pays off. If samples from an online access panel are required: Rogator cooperates with all well-known panel providers, advises you on the selection of the right panel and achieves a favourable price per interview for you.

Our services at a glance

  • Project management and hosting

  • Questionnaire development

  • Questionnaire design and mobile optimisation

  • Questionnaire programming

  • Participant invitation

  • Recruitment of participants via online access panels

  • Evaluation and reporting

  • Presentation of results

  • Workshops

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Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

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Contact Market Research

Do you have any questions about our products and/or services?
Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact Employee Research

Do you have any questions about our products and/or services?
Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact

Do you have any questions about our products and/or services? Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
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