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IT-Consultant (m/f/d) for our IT Service Desk

After 20 successful years in the field of online market research and data collection, Rogator AG, based in Nuremberg Zielgestein, is one of the market leaders in Germany as an expert for feedback, software and full-service. Our main focus is on digital customer and employee surveys. Our customers are renowned companies in the European economy across all industries as well as public authorities and public services.

 

We are looking for an experienced employee for our service and support department.



Your duties

  • Familiarization with our in-house software products
  • Close cooperation with the IT system administration and consulting department to support and coordinate IT projects.1st and 2nd level client support in the IT environment
  • Telephone and written acceptance and resolution of requests from G3plus users
  • Documentation and coordination of requests in our internal ticket tool
  • Development and implementation of customized special solutions
  • Processing of IT-relevant tickets
  • Support of the sales department as well as implementation of training measures and workshops in the customer environment: software presentation (via desktop sharing)
  • Interface to customer IT teams

 

Your profile

  • Completed IT training in the field of specialist informatics, studies in informatics or comparable training.
  • Good knowledge of JavaScript, HTML5, PHP and CSS3 is an advantage
  • You enjoy dealing with customers
  • You have excellent contact and communication skills as well as a very good telephone presence
  • You always work analytically, structured and solution-oriented
  • A high level of personal responsibility is a matter of course for you
  • An affinity for new trends in the online and mobile sector is helpful
  • Experience in supporting end users
  • Customer orientation, ability to work in a team and flexibility
  • Customer-oriented thinking and a strong service orientation with a solution-oriented approach
  • Basic knowledge of statistics and operational market research is desirable (e.g. for the creation of KPI dashboards)
  • Experienced handling of MS-Office (incl. Outlook) and current MS Windows operating systems
  • Very good German and good English skills, both written and spoken

Good reasons to choose Rogator

 

As a modern employer in an industry with a strong future, we have a lot to offer:

  • An interesting and varied range of tasks with a high degree of responsibility
  • Challenging and innovative projects in the IT sector
  • Good development opportunities through individual training and further education
  • Familiar working atmosphere, short decision-making processes and flat hierarchies
  • Company-wide (online) team events, afterworks and office celebrations at our location
  • Personal initiative and responsibility
  • Very good accessibility due to optimal transport connections
  • Coffee and tea free of charge
  • Our modern office building and workplaces offer space for innovative work
  • Work in the IT environment with well-known customers
  • Good career/promotion opportunities
  • Employee parking on the premises
  • Best connection to public transport / subway station in the immediate vicinity

 

Support our success with your commitment.

Programmierer besprechen Software Unternehmensgeschichte

Sounds interesting?

Then send us your meaningful application documents now to bewerbung@rogator.de

  • Meaningful cover letter
  • Resume
  • References
Contact Software

Do you have any questions about our products and/or services?

Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact Customer Feedback

Do you have any questions about our products and/or services?
Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact Employee Feedback

Do you have any questions about our products and/or services?
Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact

Do you have any questions about our products and/or services? Just leave us a message with your request and we will get in touch with you as soon as possible.

Software

Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

*Required fields
Contact

Do you have any questions about our products and/or services?
Just leave us a message with your request and we will get in touch with you as soon as possible.

*Required fields
Contact us!
Tel. 0911 / 8100 550