Service & Support: Overview of services

Our service and support team will assist you with any questions you may have about software.

Software training courses

Offer 1: *An open training course is not customer-specific. Several customers can come together for a general training course on an open training date. The prerequisite is that a sufficient number of participants register.

Personalized software training
Option 1: Software training at your premises
Option 2: Software training in Nuremberg at the Rogator training center
Option 3: Participation in an open training course in Nuremberg at the Rogator training center*

Service & Support Flatrate

Offer 2: *Entitlement to the service & support flat rate is personal.

Option 1: Participation in customer-specific exclusive training on site or at the Rogator training center*
Option 2: Attend an open training session at the Rogator training center*
Availability of the service and support team Mon. to Thu. 8 a.m. to 6 p.m. and Fri. 8 a.m. to 5 p.m. (both by phone and email)

Monthly Support-Packet

Offer 3

1 month term
Renewable and cancellable on a monthly basis
Service and support team availability: Monday to Thursday, 8 a.m. to 6 p.m., and Friday, 8 a.m. to 5 p.m. (both by phone and email)*

Special programming

Offer 4

Special programming for individual adaptation of our software
Feasibility check and cost estimation

Hosting

Offer 5: *Only in conjunction with a time-based flat rate license

Survey hosting (SSL-encrypted) on powerful Rogator survey server (included in standard package)
Access to online statistics via RogManager (included as standard)
Alternative 1: Hosting on an exclusive survey server at Rogator
Alternative 2: Installation of web applications on the customer's own server*