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Measure the NPS®with Rogator

Do not leave your customers’ satisfaction and repurchase intention to chance: Rogator supports you as a qualified partner in the measurement of your Net Promoter Score®. Benefit from our extensive experience in supporting a large number of B2B and B2C customers.

 

As a full-service provider, we design a NPS® process that is individually adapted to your company and offer you numerous advantages that go beyond the collection of a key figure. With us you will not only find out what potential exists for optimisation in your company, but also with which customers they occur and which recommendations for action can be derived from them. We help you to react in time and take corrective action – process optimisation on the fly.

Your advantages from a Rogator NPS® survey

  • Full service offer

    From invitation management to individual feedback, we support you throughout all process steps. It is also possible to implement benchmark studies with Rogator. We also offer various technical solutions, such as interfaces to CRM systems for the automated invitation of participants via e-mail and/or SMS (RogNotifier).

  • Extensive services

    NPS® measurement with Rogator goes far beyond the determination of key figures. In addition to the core question of willingness to recommend, specific additional questions are developed, differentiated text feedback is used and a score-dependent alert function is offered, which is activated at particularly low scores and ensures a rapid reaction to individual feedback.

  • Transactional NPS® survey

    Through specific feedback on specific business processes, you will receive more detailed information on the potential for optimisation in your company compared to a comprehensive, regular customer survey.

Your NPS® survey with Rogator

Find out more now for free

How can Rogator help you with a Net Promoter Scores® survey?

We supervise the NPS® survey right from the start and are your reliable partner throughout all phases of the project. We offer you a full service from individual consulting to the execution and evaluation of your NPS® survey and support you in every desired project phase through our experienced specialists and our professional, powerful software. This allows you to efficiently determine and improve your customers’ willingness to recommend you to others.

Three steps to your Net Promoter Score®

  • Conception

    Rogator does not just base the NPS® on the method's two classical core questions. For a more detailed mood picture and a higher benefit from the survey, we develop specific additional questions in cooperation with you. Then follows the programming by our technology, of course in the corporate design of your company.

  • Field phase

    Subsequently, mostly automated, continuous invitation management is implemented, which ensures that individuals are not addressed more than once within a period of time. Rogator gives you real-time access to the evaluated data during every phase. You can also filter results for secondary data and read out specific information.

  • Evaluation

    Our interactive dashboard is ideal for depicting the development of a NPS® over time. In addition to time series, it can also be used to filter organisational units and process segments within the value chain. Detailed feedback on specific topics and touchpoints provides you with clear information on the potential optimisation of your process chain.

Rogator advises you individually on the following NPS® questions

Net Promoter Score KPI

Introducing the NPS® with Rogator

The NPS® is designed to be used as a long-term Key Performance Indicator (KPI) in companies. Therefore, there are a number of factors that need to be considered when introducing this customer excitement measurement tool. Against this background, we also advise you on the following important questions so that your NPS® survey is successful right from the start:

  • How often and at what times would you like to ask questions?
  • How should the invitation process be implemented? (Layout, time, dispatch, secondary data, multiple invitation protection, etc.)
  • Which form and presentation of the evaluation ideally supports your process and which information navigation sustainably promotes our improvement system?

A functioning technical infrastructure also plays an important role in conducting a NPS® survey: In order to handle the entire process, from the invitation to the evaluation, we will work with you to ensure that all of the I’s are dotted and the T’s are crossed.

Services at a glance

  • Project management and hosting

  • Questionnaire development

  • Questionnaire design and mobile optimisation

  • Questionnaire programming

  • Continuous invitation management

  • Recruitment of participants via online access panels

  • Evaluation and reporting

  • Presentation of results

  • Workshops

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Do you have any questions about our products and/or services? Just leave us a message with your request and we will get in touch with you as soon as possible.

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Innovative software for your surveys

Consultation

A strong team will take care of your concerns

Customer focus

Our solutions are flexible and customer-orientated

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