Interface feedback with experts
Would you like to measure employee satisfaction with the services provided by other departments in order to improve them continuously? The aim of companies should be to structure internal cooperation according to the same criteria as work with external service providers. It is therefore important to use interface feedback to compare the self-image and external image of individual organizational units with each other. This allows internal processes and structures to be optimised to ensure long-term success in external relations as well.
Central issues are: What is the level of satisfaction with the services of individual departments within your company? What ideas and expectations do your employees have? Which departments traditionally form a “bottle neck” and might need to be reorganized or enlarged?
As a full-service provider, we support you in implementing your internal customer survey or interface feedback. With this form of employee feedback, we also act with the usual experience and expertise. We ensure that you as our client always have up-to-date information on internal and external relationships to ensure your long-term success.
Your advantages of interface feedback with Rogator
The unique combination of a powerful software with the methodical know-how of experienced experts is something you will only find at Rogator. From consulting and questionnaire development to technical implementation and evaluation: with us you get everything from a single source.
Time and cost efficiency
The most cost-effective and efficient way to obtain feedback on your internal interfaces and thus uncover possible points of friction is the interface-specific online employee survey. The focus is on selected departments of the value chain. Benefit from the advantages offered by Rogator - we will be glad to advise you!
Thanks to the use of our professional Rogator software, our certified server environment and the active data protection awareness of our employees, your data is in the best of hands with us. We guarantee data protection and anonymity for the respondents at the highest level at all times.
The essential success factors of your interface feedback
As with all other survey content, you will be competently advised and supported by our experts from the conception and implementation to the evaluation of results. The questionnaire content, design and invitation management are individually tailored to your company.
Results and measures
The survey is followed by the preparation of results reports, which are offered on an aggregated level for the entire company and as detailed individual reports for each department. This information serves as a basis for deriving and implementing measures that continuously improve cooperation. This enables you to promote both employee satisfaction and productivity and thus the satisfaction of your customers.
Experience & Software
Our interface feedback uses elements from the two feedback formats of employee survey and customer survey. Since Rogator has built up extensive expert knowledge in both areas of research over the last 20 years and combines the implementation under a single platform with its own software, we are your perfect partner for this mixed form of survey.
Rogator advises you individually on all questions regarding interface feedback
Why is interface feedback important?
All company divisions have interfaces through which the quality of results of one department can indirectly or directly affect that of another. This means either a flourishing cooperation between the individual organizational units and teams that support each other, or a slackening of company-wide processes because the cooperation/cooperation stops at a certain point. This clearly shows how essential the optimization of internal work quality and speed can be for the overall performance and thus also for the satisfaction of external customers, but also of the own staff.
What is the difference compared to a classic employee survey?
While the classic employee survey looks into how satisfied the workforce is with the general working atmosphere, with further training opportunities or with the communication culture, for example, an internal customer survey focuses on the specific services provided by individual departments for other departments or divisions.
For which departments is an interface feedback interesting?
Typical interfaces are all services of a company that could also be provided by external service providers. These include, for example: IT department, purchasing, marketing, human resources, legal department, sales, canteen, facility cleaning, support, accounting, controlling etc.
Are there any technical prerequisites for the implementation?
The technical prerequisite for conducting an online interface feedback is access to a PC and an existing e-mail address of the participants. An online execution facilitates the process considerably, but the survey can of course also be carried out using the paper-pencil method or at terminals provided. We clarify with you the optimal form of survey for your organisation.
Services at a glance
1. Kick-off workshops and consulting
2. Questionnaire development or methodological consulting
4. Communication and invitation of participants
5. Technical implementation
6. Evaluation and reporting
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