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Factsheet Customer survey

Measure the satisfaction of your customers with Rogator. The factsheet shows you all important Information and advantages at a glance.

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    Kundenzufriedenheitsanalyse Smileys

    Measuring customer satisfaction with Rogator

    Would you like to quickly and easily gain an analytical overview of your customer relationships and the relevant key performance indicators (KPI), such as customer satisfaction and customer loyalty?

     

    As a professional market research institute with many years of expertise, Rogator supports you in collecting all kinds of customer feedback. Our services include not only the assessment of the initial situation and advice on the feedback process, but also the technical implementation and execution of a customer survey and the preparation of the results.  For this, our team of experts draws on extensive methodological knowledge, years of experience and our specially developed software.

    • The cooperation with Rogator was flawless for our internal customer satisfaction survey. Our survey was set up quickly and straightforwardly to our complete satisfaction!

       

      Chrstian Salbach, ProSiebenSat.1 Produktion GmbH

    • Quality is when the customer comes back, not the product. And measured against this, Rogator AG delivers at the highest quality level. Here, service, price, performance, support and – last but not least – the always friendly contact persons throughout the company are just right. And that’s why we always enjoy working with Rogator AG.

       

      – Michael Blöcher, enretec GmbH

    • When conducting our online surveys, we always feel very well taken care of by Rogator. The implementation of our projects is done with great dedication and is accompanied by valuable advice from the project management. We are happy to recommend Rogator to others.

       

      – Thomas Schneider, DB Fernverkehr AG

    • What we appreciate most about our service provider Rogator is the good support, pronounced solution orientation as well as the uncomplicated and fast implementation of the project. We are very happy to work with Rogator.

       

      – Simon Kaufhold, Robin Look GmbH

      Your advantages of a customer survey with Rogator

      • Sound decision making

        You'll always get high-quality results that help you make strategic product, service, and scope decisions and optimise the internal and external processes involved..

      • Increase in corporate success

        By conducting a customer survey with Rogator, you will find out which measures to improve customer satisfaction and customer loyalty are best for ensuring the long-term success of your company.

      • Positioning vis-à-vis the competition

        The satisfaction and loyalty of your customers is crucial for your survival in the market. We will show you how to successfully increase customer satisfaction in order to position yourself effectively against your competitors and differentiate yourself from them.

      We support your customer satisfaction study

      Find out more now for free!
      Kundenzufriedenheitsanalyse lachende Personen

      Our support for your customer satisfaction analysis

      As a full-service provider, we offer you the opportunity to receive software and consulting from a single source and thus support you throughout the entire survey project. This is particularly advantageous if you lack the time, personnel resources or the necessary know-how to independently obtain customer feedback or to successfully conduct a customer survey. For this purpose we rely on our in-depth methodological knowledge as well as on our in-house, high-performance software.

       

      However, we would also be happy to put together an individually tailored service package to suit your survey project. You are free to choose whether to use our proven survey software or to outsource individual service phases to our team of experts.

      Three steps to the best results

      • Conception

        At the kick-off meeting, we clarify all relevant details of the project together and determine the content and the exact procedure with you. Our experts then implement the technical aspects of the survey. After testing and your approval, the survey can start.

      • Field phase

        The surveys run on our high-performance survey servers in our DIN ISO 27001 certified data center in Nuremberg. Throughout the entire survey period, our real-time monitoring system gives you control over the course of the study and the results at all times. We guarantee: intelligent questionnaire logic, effective way of addressing participants, attractive layout optimized for mobile use and much more.

      • Evaluation

        After the field phase, we evaluate the survey data in close cooperation with you. For this purpose, we use suitable analysis methods depending on the survey objective and study design. Subsequently, we prepare all results graphically for you and summarize the most important aspects with corresponding recommendations for action in a report. We are also happy to visualise the results for you in an interactive dashboard.

      Rogator advises you individually on all questions regarding the customer satisfaction

      We advise you on B2C as well as on B2B matters

       

      B2C

      B2C customer surveys are often carried out with larger samples. This is where Rogator’s expertise in the reliable sending of mass e-mails in combination with a highly available and resilient server infrastructure pays off. If samples from an online access panel are required: Rogator cooperates with all well-known panel providers, advises you on the selection of the right panel and achieves a favourable price per interview for you.

       

      There are various implementation options, contents and survey models for B2C customer surveys, which we are happy to explain to you in more detail here.


      B2B

      Due to our customer structure and the associated experience in almost all industries, we at Rogator have built up special expertise for customer surveys in the B2B sector over the past 20 years. This begins with consulting on communication strategy and questionnaires and ranges from the management of numerous languages for major international projects to the precise evaluation with data-based recommendations for action.

       

      In addition, Rogator offers further options that are specifically geared to the needs of B2B companies:

      • Linking of CRM data relevant for evaluation with the survey
      • Transactional measurements via NPS® and CES methods
      • Query of competitors in the survey (benchmarks)
      • Contact options for participants for subsequent, personal feedback meetings

       

      We are happy to explain further special features and specifics of the B2B customer survey here.

      Our services at a glance

      • 1. Project management and hosting

      • 2. Questionnaire development

      • 3. Questionnaire design and mobile optimisation

      • 4. Questionnaire programming

      • 5. Participant invitation

      • 6. Recruitment of participants via online access panels

      • 7. Evaluation and reporting

      • 8. Presentation of results

      • 9. Workshops

      Kundenbefragung Newsletter Mails

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      Seize the opportunity and sign up for our free newsletter. It regularly provides you with important information about customer satisfaction, customer loyalty and much more!

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      Just leave us a message with your request and we will get in touch with you as soon as possible.

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      Innovative software for your surveys

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      A strong team will take care of your concerns

      Customer focus

      Our solutions are flexible and customer-orientated

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      Just leave us a message with your request and we will get in touch with you as soon as possible.

      Software

      Innovative software for your surveys

      Consultation

      A strong team will take care of your concerns

      Customer focus

      Our solutions are flexible and customer-orientated

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      Do you have any questions about our products and/or services?
      Just leave us a message with your request and we will get in touch with you as soon as possible.

      Software

      Innovative software for your surveys

      Consultation

      A strong team will take care of your concerns

      Customer focus

      Our solutions are flexible and customer-orientated

      *Required fields
      Contact

      Do you have any questions about our products and/or services? Just leave us a message with your request and we will get in touch with you as soon as possible.

      Software

      Innovative software for your surveys

      Consultation

      A strong team will take care of your concerns

      Customer focus

      Our solutions are flexible and customer-orientated

      *Required fields
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