Service = the act of serving? according to the dictionary.
When choosing suitable business partners, many customers prefer service-oriented companies that set great store in customer orientation to other companies. The subject of "service" along with "product quality" thus becomes a central element of customer satisfaction.
We use the Rogator Service Monitor to precisely determine the customers' perception of the range of services. Our tool allows evaluation of service quality along with the segmentation within various customer groups (e.g.: how do top customers rate the service?) and divisional or longitudinal comparisons.
We will put together a survey tool that is made specifically for your individual needs. The goal is acquiring all important aspects of the service, such as e.g.:

• Accessibility
• Adherence to schedules
• Service quality
• Consulting and professional competence of the service staff
• Customer orientation